Close your account in the app
Sign in to Homelet, open your profile, choose Delete account, and confirm with your password. We remove your account, profile, saved items, notifications, chat data, and other associated information. You cannot undo this action. If you cannot sign in, you can still contact us using the email instructions below.
Request deletion by email
Email Help@home-let.com with the subject Homelet account and data deletion. Include the email address or phone number linked to your account. Do not include your password, one-time codes, identity documents, or payment card details. We may ask you to verify account ownership before processing the request.
Request deletionWhat happens to your information
Deletion is blocked while you have active bookings, unsettled payments or escrow, an unresolved dispute, or a wallet balance. Contact support to resolve these first. Completed booking and payment records may be retained for legal, tax, payment, fraud prevention, safety, or dispute purposes. We will explain any applicable exception if you contact us.
If the app cannot complete deletion or you want to ask about retained records, email us at Help@home-let.com.
For more information, see our privacy policy.