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YOUR INFORMATION

Privacy policy

A clear account of what Homelet collects, why we use it, and the choices you have.

Last updated: 26 October 2026

Who we are

Homelet is a property discovery app operated by Venbrino Developers Technology. This policy covers the Homelet mobile app and this website. You can contact us at Help@home-let.com.

Information we handle

The information depends on the features you use:

  • Account and profile: your name, email address, phone number, password credentials, profile photo, and account settings.
  • Property activity: searches, saved properties, enquiries, listings you submit, inspection or booking information, and messages.
  • Transactions: payment and wallet records, transaction references, refund or withdrawal details when those features are used. Payment card details entered in a payment provider's checkout are handled by that provider.
  • Verification: identity information and documents if you choose or are required to complete verification.
  • Device and use: device identifiers, push notification tokens, app events, diagnostics, and approximate location inferred from your connection. Location, camera, microphone, or photo access is requested only for features that need it and subject to your device permissions.
  • Website visits: standard technical request information used to deliver and protect this website.

How we use information

We use information to create and protect accounts; show property listings; save your preferences; support enquiries, messaging, inspections, bookings, and transactions; verify identity where needed; send service notifications; respond to support requests; prevent misuse; and improve app reliability. We process information when needed to provide the service you request, meet legal obligations, protect the service, or with your consent where required.

Sharing and service providers

We share relevant details with property providers or agents when you enquire or arrange a service. We also use providers for hosting and databases, messaging, analytics and notifications, maps, payments, identity checks, and media storage. These may include MongoDB Atlas, Redis Cloud, Firebase, Stream, Google Maps, Paystack, and Dojah, depending on the feature used. Providers may process information outside Nigeria; we use appropriate safeguards where required. We do not sell your personal information.

Security and retention

We use HTTPS, access controls, and restricted service credentials. No system is completely secure. We keep information while your account is active and as needed to provide services, resolve disputes, prevent abuse, and meet legal or financial recordkeeping duties. Where no fixed period applies, we review whether the information is still needed and delete or de-identify it when it is not.

Your choices and rights

You can manage device permissions and notifications in your device settings. You can ask us to access, correct, or delete personal information, or object to certain uses, by emailing Help@home-let.com. We may need to verify that the request comes from you.

About account deletion

The in-app Delete account action removes your account, profile, saved items, chat data, and other associated information after you confirm with your password. Active bookings, unresolved payments or disputes, and a remaining wallet balance must be resolved first. Completed booking and payment records may be retained for legal, financial, security, or dispute obligations. See our account deletion page for details.

Homelet is intended for adults. We do not knowingly offer accounts to children under 18.

Changes and contact

We may update this policy as the service changes. The date above shows the latest version. For privacy questions or requests, email Help@home-let.com.