Homelet support
Questions about your account, a listing, or a booking? We can help you find the next step.
Last updated: 26 October 2026Tell us what happened.
Send your account email and any relevant listing, booking, or transaction reference. Please do not send passwords, one-time codes, card details, or identity documents by email.
Email Homelet support Help@home-let.comQuick help
I can't sign in
Try the password reset option in the app and check your inbox and spam folder. If you still cannot sign in, email us from the address associated with your account.
I have a listing or booking question
Include the property or booking reference, the date, and a short description of the issue when you contact support.
I need help with a payment
Send the transaction reference and date. Never send your full card number or security code.
I want to delete my account
Use Delete account in your profile to remove your account and associated information. See the deletion details for exceptions and help with active transactions.
I want to make a privacy request
Read our privacy policy and email us with “Homelet privacy request” in the subject line.